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SpeechStorm Takes its Place as a 2009 Top 10 Call Centre Technology

Votes pour in for SpeechStorm's Hosted IVR solution as Call Centre Helper readers select their 2009 to 10 technologies

London & Belfast, UK – December 22nd , 2009 – SpeechStorm, (www.speechstorm.com), the specialist provider of phone self-service solutions, has today announced that its Hosted IVR technology platform has been voted one of the Top 10 Call Centre Technologies of 2009 by the readers of Call Centre Helper, a leading UK online call centre publication. SpeechStorm was placed 6th overall in a contest that included a wide range of call centre technologies.
"SpeechStorm proved to be a popular choice with our readers. They were particularly singled out for their ease of configuration, cost savings and professionalism of the people hat they employ" said Jonty Pearce, Editor of Call Centre Helper

SpeechStorm’s product portfolio provides a combination of best-fit solutions that give customers the service they want; whether touchtone, SMS, Video or Voice. SpeechStorm transforms the simple phone into a rich interactive tool for accessing content, finding information and interacting with an organisation to fulfil customer requests and optimise customer care goals.

“We are delighted to have been recognised as a Top 10 call centre technology by the readers of Call Centre Helper,” said Oliver Lennon, CEO of SpeechStorm. “Voters cited ease of use and excellent results coupled with our experience and track record of delivering hosted IVR solutions amongst their reasons for selecting SpeechStorm. It is particularly rewarding to get this feedback from happy users.”

A sample of the voter comments published by Call Centre Helper about SpeechStorm include: -

“A quick solution for improving customer service - very easy to use and great results.”
“Having the ability to have our services hosted on their platforms helped us enormously.”
“SpeechStorm has the experience and excellent track record of delivering best of breed phone self serve solutions.”

See the Top 10 list of Call Centre Technologies here, http://www.callcentrehelper.com/the-top-10-call-centre-technology-for-2009-6673.htm

About Call Centre Helper
Call Centre Helper is the leading call centre magazine – a free, online weekly magazine aimed at giving call center people up-to-the-minute advice on how to make their businesses work more effectively.
Separated in to four distinct areas - call centre management; call centre technology; call centre life; and call centre jobs - the aim is to help readers navigate as swiftly as possible to the area that interests them most. To this end, there are lots of regular features, such as a Question and Answer column that asks people with real-life call centre experience to answer the real-life problems faced by their peers in the industry, and a monthly "How Do I" editorial, offering guidance on all sorts of matters relating to the working world. www.callcentrehelper.com

About SpeechStorm
SpeechStorm specialises in self-service solutions that manage customer interactions over the phone.

The SpeechStorm portfolio provides a combination of best-fit solutions that give customers the service they want; whether touchtone, SMS, Video or Voice. SpeechStorm transforms the simple phone into a rich interactive tool for accessing content, finding information and interacting with an organisation to fulfil customer requests and optimise customer care goals.

Organisations including Dixons Stores Group International (DSGI), SITA Suez, eircom, Northern Ireland Electricity and Comet rely on SpeechStorm solutions to underpin their business performance and improve the overall customer experience.

Backed by a professional services capability of more than 250 consultants, SpeechStorm is part of Kainos, a leading IT consulting and Systems Integrator. For over 20 years Kainos has been deploying critical customer interaction solutions giving SpeechStorm distinctive edge over most phone self-service specialists. SpeechStorm has offices in the UK and Ireland.

For more information please visit the corporate website on www.speechstorm.com

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